LoveIsARose.com Store Reviews
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★★★★★
(50 Reviews)
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I have never received such amazing customer service as I had from Love is a Rose! I'm 77 years old, so that's a lot of service over the years!! But I have NEVER had so much PERSONAL service as I found here. Personal phone calls and emails.....I was so pleased and surprised. That's to say nothing about the quality and beauty of the gift. I don't have the words, but breathtaking! I hope I have occasion to order again from Love is a Rose......next time I won't have to do a search, I'll know just where to go!
- Store Owner: Wow! Thank you, Dona, for your wonderful review! We appreciate your taking the time to do so. We are happy to hear that you are pleased with our service and our gifts. We do look forward to serving you again in the near future. Best wishes!
I ordered a golden family tree for my parents’ 50 wedding anniversary. I found an ad for it online about 5 days before the date. Knowing it was short notice I decided to order anyway knowing it would probably arrive after. Shortly after placing my order, I received a call from Syd, who indicated it was short notice but would try to do everything he could to get the tree and 10 inscribed hearts done and shipped. We received it the day before a planned dinner with my family who traveled from 500 miles away. He was friendly on the phone and overly accommodating. I am highly appreciative of his efforts and would highly recommend his services and products. The tree had excellent craftsmanship and my mom loved it. The product was money well spent.
- Store Owner: John, thank you so much for your wonerful review! We appreciate your taking the time to do so. So glad you are pleased and that your mom loves her family tree. Best wishes!
Very courteous and respectful. I ordered a particular product that was unavailable and I received a phone call to notify me of the issue and find a suitable replacement. Very appreciated to find actual customer service and this store has it!
- Store Owner: Tom, thank you so much for your kind words. So glad you are pleased with the service you received. Our staff looks foward to servng you again in the near future.
I ordered this rose for a friend who was healing from a hard fall … it arrived with her birthstone on it and it was everything that your website said … beautiful in every way … the only thing missing was the note I included to send to her and you forgot so she had no idea who sent her the rose for two weeks and I thought she didn’t get it and finally she had asked all that she thought would of sent it before noticing it was me.
- Store Owner: Hello, Angeles. Thank you for your message. So glad your friend liked her rose with her birhtsone on it. Our apologies for the missing note. I guess this really kept your friend working on solving her mystery gift. A key staff member was hospitalized. He is back and we are all systems go.
My purchase was lost by UPS and was discovered the day before it was needed for a birthday gift. The owner Mr. Fey, had another exact replicate of the original rose prepared and shipped out that same day by overnight UPS at HIS expense ($65) in order that I get my gift as promised. And if that wasn't enough, the gentleman who did the engraving on the rose was sick and needed to be hospitalized yet he would not leave until my job was done! If all that isn't above and beyond customer service, I don't know what is! Beautiful gift and beyond excellent PERSONAL customer service.
- Store Owner: Hello, Gayle. Thank you for taking your time to write this wonderful review. We do work hard to take care of you and all of our customers. You all are so very important to us! So glad you are happy with your purchase and our service.
I have got one of these roses for my wife for our anniversary for the last 7 years. She absolutely loves them and displays them together and looks at them often. She can’t wait until she has a dozen to fill her vase. Wonderful product and Sid is very kind and helpful.
- Store Owner: Carl, what a great, thoughtful husband you are! Getting your wife a rose every year for the past 7! You are amazing. And it sounds like your wife is very happy. Thank you for sharing your story.
Verified Buyer
Needed product overnight and it was delivered right on time from across the country. Wife loved it!!!
- Store Owner: John, pleased to hear that you are happy and that your wife loved her gift! Thank you for sharing your experience.
Verified Buyer
Love is a rose was extremely easy to work with. The family tree was perfect! Highly recommend!
- Store Owner: Tricia, so glad to hear that you are happy with your family tree! It was a pleasure to serve you! Thank you for your kind words.
Verified Buyer
I ordered a tree along with hearts and discs. They arrived in perfect condition and are beautiful. The recipients told me that the tree is the most beautiful gift they have ever received. Thank you for a job well done!
- Store Owner: So happy to hear that you and your gift recipients love the family tree! Thank you, Chery!
Verified Buyer
I ordered an engraved platinum rose for our 20th anniversary. Simple, easy process, with expedited service and good follow up communication. My wife loves the rose and engraving.
Thank you,
- Store Owner: Hello, Mark! Thank you for your good words! So glad your wife loves her rose! Happy Anniversary!
Verified Buyer
The platinum rose beautiful and impressive. The only complaint I have it took a little longer to receive. I contacted them thru email and they did respond back quickly to inform me that they were running a little behind. The package was wrapped carefully and beautiful. Over all I'm very happy.
- Store Owner: Hi, Wally. Thank you for taking the time to share your thoughts. Glad you are happy with your platinum rose. And, my apologies for delay in communication. We had several key people out with severe illness and surgeries. We are back on track again. Thank you for your patience.
Verified Buyer
I am so thankful to have found your website through google search. I was looking for a very special 50th Anniversary gift for my brother and sister in law.
I saw your beautiful family tree and had it inscribed with their names, occasion, and wedding date.
They called me before they even finished unpacking it. They said is was so beautiful. They had not found the stand I purchased to display it on. They were so happy they did not have to hang it on the wall. I will be shopping your website often.
- Store Owner: Hi, Betty! Glad your brother and sister-in-law are happy with their family tree! It looks like the stand was omitted. We will contact you to resolve.
Verified Buyer
We ordered birthday circle magnets for the family tree and received quick service and quality product. Very much appreciated for their time and service.
- Store Owner: Congratulations, Kim, on the growth of your family1 Beautiful! Thank you for your review!
Verified Buyer
We bought this family tree for my parents 50th anniversary and it is beautiful! They were so happy with it and were excited to hang it up. It looks wonderful and the craftsmanship and good communication from the company was excellent.
- Store Owner: Thank you, Sharon! Glad your parents are pleased with their family tree. Wishing them a Happy Anniversary!
Verified Buyer
EVERYTHING WAS AWESOME SHE LOVED IT💯💯💯👍👍
- Store Owner: Mike, thank you for your wonderful message! So glad you are pleased and that your gift was received with lots of love. We look forward to serving you again in the near future.
Verified Buyer
The team did a fantastic job making my family tree! I had several phone conversations with the team and multiple revisions before production. They were so patient, kind and personable!
- Store Owner: Alyssa, thank you so much for your review. So glad you are happy with your family tree! It was great working with you!
Verified Buyer
I put my order in and the product came the next week very happy with the ingraving for my parents 50th anniversary.. very excited to see my parents faces when I give them the gift. Would use your company again. Thank you.
- Store Owner: Esther, thank you for taking your time to share your experience! So glad you are pleased with your parent's gift. We look forward to serving you again in the near future.
Verified Buyer
Very fast delivery. Great gift. We love it !!
- Store Owner: Hello, Hank! Thanks so much for your wonderful review. So glad that you are happy with your gift and our service!
Verified Buyer
The service was excellent. My questiones were answered and the order was delivered promptly. It
was a pleasure to interact with the owner of the store. I highly recommend ordering special gifts from Love Is A Rose.
- Store Owner: You sure have a large, wonderful family, Shirley! You are lucky! We are so glad that you are pleased with this gift that honors your family!
Verified Buyer
Ordered a black tree plaque, and family "leaves" for a 50th anniversary. All the products are beautiful and large than I expected. Absolutely happy with everything I ordered and received!
- Store Owner: Jennifer, thank you for taking your time to write your review! So glad you are happy with your purchase! We look forward to serving you again in the near future.
Verified Buyer
Family tree charms. Adding to a tree I have had for several years! Always look great!
- Store Owner: Thank you for the great feedback!
Verified Buyer
Great service they were better than advertised my wife loved them
- Store Owner: Thank you for this great review!
Verified Buyer
This plaque is as exactly as described. Very beautiful design and quality. I like the how easy it will be to add to this in the future. Easy ordering and fast shipping. Thank you!
- Store Owner: You are very welcome. Thank you for this great review!
Verified Buyer
This review is long overdue, but not forgotten. I had made an error when I ordered the Family Tree Plaque for my In-Laws 60th Wedding Anniversary. I called and explained to Sid what I had done. I didn't care what I had to pay; I just needed a replacement piece before the anniversary party. Not only did Sid deliver, but he was also patient and kind on the phone with me. Sid was also very fair with the replacement piece. I know I will come back for more special gifts!
- Store Owner: Thank you so much for this great review! We strive to provide the best customer service, so it is good to hear your great feedback!
Verified Buyer
Been a returning customer for the last 15 years or so. Product is always great. Definitely small business feel and outstanding customer service to go along with it. I've been surprised with phone calls from them on occasions they had questions about my order. I really appreciate the personal touches and occasional small gifts they throw in. Surprising fast shipping for those semi-last minute instances. Discounts for military/veterans/first responders is a nice touch. My daughter is starting to eyeball the collection of dipped roses my wife has... Business may be doubling soon.
- Store Owner: Thank you so much for this great review! We really appreciate your kind words and your loyalty! We look forward to serving you again!
Verified Buyer
Nick and the staff at Love is a Rose was very helpful in making a Crystal bud vase and Memorial on short notice for my Uncle's wake. I gave the vase for my Aunt to keep after the wake and she showed the vase to all our family members. Thanks on behalf of my Aunt!
- Store Owner: Thank you so much for this great review! We are sorry for your family's loss and are glad to hear this helped make things a little better.
Verified Buyer
Absolutely blown away at such an incredible service and product. Sid and his team designed and created a perfect set of diamond roses for my father. They brought the delivery date forward die to my fathers illness, and kept in constant contact with me throughout. I truly can’t recommend this company highly enough and the end product is just a thing of beauty. So much praise and thanks to Sid and his team-we are eternally grateful.
- Store Owner: You are so very welcome! Thank you so much for this great review!
Verified Buyer
Based on terrible experience with other online vendors, I was nervous about ordering with this company. I received a phone call to answer any questions I had and assured me they take pride in their products and customers. Family tree was well packed for shipping. The craftsmanship is impressive. I won't hesitate to use them again.
- Store Owner: Thank you for taking the time to write this great review!
Verified Buyer
I was looking for a gift online for my brother and his wifes 50th wedding anniversary and found Love Is A Rose. I really liked all the things they had to offer and found the perfect gift. But, since this would be the first time to order from an unfamiliar store, I decided to call them, and I was so glad that I did. It only took one ring and a human answered, not a recording. The young man answered all of my questions. He was very patient, polite, and professional. After I placed my order, I continued to look at similar items in the store and found two gold dipped roses in heart vase instead of the one gold dipped rose in heart vase that I just ordered. I immediately called the young man back and he was able to take care of changing my order on the phone with no problems. I received an email confirming my order with paid receipt and date on 01/06/2022, another email was sent on 01/07/2022 that my order will be shipped by UPS, and the last email was sent saying my order was delivered on 01/12/2022 (which was 13 days earlier than the date I needed it to arrive). I checked my order and everything was perfect! I could not get over how beautiful the item looked out of the box. I am recommending everyone to check out Love Is A Rose for all those special gifts which are custom made by hand with care from a family business since 1966.
- Store Owner: Wow, what a fantastic review! Thank you so much for taking the time to write this!! We take pride in our REAL customer service!
Verified Buyer
I bought this as an anniversary gift for my parents 25th anniversary. I am really satisfied with it. I had a lot of customisation request and everything was made the way a pictured it in my head. Sid, the seller, made everything sure to be exactly the way I wanted it. I am super over the moon with the 2 silver roses that I got for my parents.
P.S.: The roses are 10 times more beautiful in person than in the website picture.
- Store Owner: Thank you so much for this great review Sam!
Verified Buyer
We have been ordering for years. This time there was a slight mix-up. Contacted them and they straightened out right away. The roses are beautiful. We will continue to order every year.
- Store Owner: Thank you for giving us the opportunity to fix the situation that occurred and also thank you for this great review and your loyal support!
Verified Buyer
It was PERFECT!! Exactly what I wanted, it arrived in 4 days!!!!I have already recommended you to others!! Thank You!!
- Store Owner: Thank you so much for the great feedback!
Verified Buyer
I purchased these items as a 50th wedding anniversary gift and am very pleased with the look and quality of the items. I would definitely use this company again in the future for specialty items. Came on time and very well packed for shipping.
- Store Owner: Thank you so much for leaving this great review!
Verified Buyer
Original order arrived damaged. Called store; very courteous. Sent a replacement with no requirement to return damaged product. Very nice, beautiful product!
- Store Owner: We are sorry that happened but we are very grateful for your patience in allowing us to fix the situation. Thank you for that opportunity!
Verified Buyer
I ordered the Platinum Dipped Rose for my 20th Wedding Anniversary. I was shocked at the speed of Delivery. I placed my order Dec 3rd, received confirmation email. The same day I received another email stating my package has shipped. On Saturday the 5th, I received another email stating my package has been delivered. When I got home I opened the box and found a Very Beautiful Platinum Rose engraved with what I requested. It was stunning. The picture on the website makes it even more exquisite in person. Thank you. Going to buy a Rose Box to help with the presentation for my Anniversary Dec.12th.
- Store Owner: Thank you for your very kind review! We do our best to provide the fastest service on the web!
Verified Buyer
We ordered a purple platinum rose for our new granddaughter (her name is Violet Rose) We could not believe how fast the turnaround was. I had it within a couple of days of ordering it and we even had it personalized. It was absolutely beautiful! We were very happy with it and the service!
- Store Owner: Thank you so much for the kind review! We are happy to hear you were happy with the rose and our service!
Verified Buyer
Quality product, fast service,provides a forever memory as compared to fresh roses.I recommend this unique gift.
- Store Owner: Thank you for your kind review!
Verified Buyer
I had a great experience ordering from Love Is A Rose. They shipped the gold dipped rose the same day I ordered it and it arrived in a beautiful gift box and was packed very securely. Thank You guys for being a great online gift service!
- Store Owner: Thank you so much for the kind words. We are very happy to hear you are pleased with our service!
Verified Buyer
Wife loved this gold rose in the heart shadow box. Very easy ordering and arrived very quickly.
- Store Owner: We are happy to hear your wife loved her gift! Thank you for the review!
Verified Buyer
We ordered a standing family tree for my parents 30th wedding anniversary, last year. We used the picture disks for each child/grandchild. Customer service was great, order shipped quickly and was packaged beautifully - we didn't even need to gift wrap! It's now a year later and for this anniversary we are buying additional picture tokens for the additions to the family over the past year. Great gift and amazing service!
- Store Owner: We are so glad to hear your family is still enjoying your personalized family tree. THank you for your great feedback!
Verified Buyer
Ordered a Silver Rose for our 25th wedding Anniversary. Wife loved it and the ability to personalize a message made it special and unique. Thank you love is a rose.
- Store Owner: Conratulations on 25 Years! We are glad your wife loved her silver rose! Thank you for this great review!
Verified Buyer
Great service and they shipped to receive weeks earlier than expected. Thanks fo the beautiful Golden Rose. It will be the center piece at our celebration dinner.
- Store Owner: Thank you for your kind words! We are very happy to be a part of your celebration!
Verified Buyer
The 25th anniversary silver rose in the heart shaped box was a great gift for my mom and stepdad it is beautiful and was just as I hoped. But the packers need to be a little more careful when packing the items a piece of the decorative trim broke off. We were able to fix it though.
- Store Owner: We are very sorry that happened. We appreciate your patience with fixing it. Contact us if you need anything else. Thank you for your kind review!
Verified Buyer
Ordered a rose for my wife for our anniversary, she just loved it.very nice workmanship.i seriously scored some points with that.
- Store Owner: We are happy to score some point for you haha! THank you for your review!
Verified Buyer
I ordered a gift for a special day in July. I called about two weeks before then and the gift was already made and ready for delivery which was recommended because of corona. The gift arrived in about two days and when my friend opened her gift she loved it! It shined bright and the color really popped. It was an amazing looking gift and one that lets me know shopping at love is a rose will be a treat for years to come!
- Store Owner: Thank you for your review! We are happy that your friend loved her gift!
Verified Buyer
My mother bought us your beautiful silver roses and a vase that had a matching rose on it for our twentieth wedding anniversary. It is spectacular and a great addition in our home. Thank you.
- Store Owner: Thank you for your kind words! Congratulations on 20 Years!
Verified Buyer
I recently placed an order for one of their family trees. They fulfilled the order within a day and it was received almost as quickly. The quality is great, we are very pleased with our whole experience with loveisarose.
- Store Owner: We are very happy to hear you had a great experience with our service!
Verified Buyer
Excellent service and excellent company to work with. Quality product. Couldn't ask for anything more beautiful!
- Store Owner: Thank you for your kind review! We are glad to hear you love your family tree and had a great experience with us!
Verified Buyer
My in-laws received a Family Tree plaque several yrs ago. Since the last time they had names added by another engraver we were now in search of finding a company that would be helpful as we needed to correct an incorrect date and add 5 more names to their plaque. We found Love is a Rose with some help from an area jeweler. Kathy was so very helpful and we sent the plaque out to them. Needless to say the workmanship was beautiful and we ended up getting a new plaque, made some changes and received it in time for Christmas. The plaque means so much to my mother-in-law and once she opened it, it was time for Kleenex!!! She was so thrilled and in March there will be another name added. I can’t say enough how wonderful they were to work with and their eye to detail. They even sent a proof of the work to be done so we could make sure everything was correct - Thank you!!
- Store Owner: Terri, Thank you so much for this amazing review! We do our best to make sure all of our customers are happy and we are glad to hear you and your mother were so happy with our service!
Verified Buyer
Very beautiful silver rose that arrived 3 days earlier than I had requested !
- Store Owner: Thank you, George! We appreciate you!
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The Love Is A Rose Service Guarantee
Today's online shopping landscape is vast, confusing, and sometimes downright scary. There sure is a lot of uncerntainty left on the table when placing an order online. How are you to know that your gift will arrive as pictured or promised in the product description? Will it be gift boxed and will you recieve it in time for your special occasion? Is your presonal or credit card information safe? If you have an issue and you call customer service, will you be able to talk to a REAL PERSON and will you receive a prompt phone call back if calling outside of normal business hours? Will you talk to ten different people over the course of one customer service issue? The list goes on and on, but here at LoveIsARose.com, we take pride in our ability to provide the best, fastest, and easiest customer service on the web! And 9 times out of 10, you will talk to the same person each time you may have to call or send us an email.
Placing Your Order: Online, By Phone, or Email
No matter how you place your order, the following is what we guarantee:
- Your Gift Always Comes Beautifuly Gift Boxed.
- It will arrive in an unmarked and professionally packed shipping carton, making surprise gift giving a breeze.
- Need your gift fast? Almost all our gifts offer express shipping online! If one does not, call +1-630-393-1111 or email mail@loveisarose.com to place your order manually.
- Call or email us during business hours and A REAL personalized gift expert will be ready to assit you.
- Call or email us outside of business hours and a REAL personalized gift expert will respond within 24 business hours.
- Our website is 100% secure and follows today's security standards. All of your personal and credit card info is safe, and credit cards are never saved.
Contacting Customer Service: By Phone, or Email
Have a problem with your order? The following is what we guarantee:
- Call or email us during business hours and A REAL customer service represntative will be ready to assit you.
- Call or email us outside of business hoursand a REAL customer service represntative respond within 24 business hours.
- If your gift arrive damaged, call or email and we will send a replacement immediately. We will even handle the claim with the shipping carrier!
- If there was a mistake made with your gift, call or email and we will send a replacement immediately.
- If there was an error with your personalization, call or email and we will send a replacement immediately if the mistake was indeed our error.